Simple support.
Under your brand.
Collect customer requests in an inbox as easy to use as an email inbox. Assign, prioritize, and reply—with your logo and sender details. No cost per support team member.
Simple inbox · Customer portal · No per-user fee
Support doesn’t have to be complicated
For many businesses, a well-organized inbox, clear responsibility areas, and a simple way to respond to customers is enough. That’s exactly what Desk is designed for.
A team inbox
View undelivered, personal, and assigned tasks. Search, select department, assign responsibility, and track status and priority.
Your brand throughout
Customers interact with you in the portal and receive responses with the correct department name, sender, signature, and logo.
Entire team, one price
Desk is priced per team, not per support member. Add colleagues who need to handle customer tasks without extra user licenses.
A familiar inbox right from the start
Work with customer cases just like in an email inbox. Find the right conversation, take responsibility, and reply—without needing to learn a complex system.
Open. Assign. Reply. Done.
Every case gets its own number. The team sees what needs to be done and who is responsible for the next reply.
- Undesignated, my, and assigned cases
- Starred, closed, spam, and trash
- Department, responsible, status, and priority
- Search by case number, customer, email, and more
- Case numbers follow in email threads
Everything You Need to Handle the Case
From the first question to a resolved case. Keep customer communication clear and collaborate internally without mixing internal notes with the customer's responses.
Assign Tasks
Create cases, assign to a colleague, and move between departments.
Case Status & Priority
Organize new, open, pending, resolved, and closed cases. Prioritize from low to urgent.
Internal Notes
Discuss and document internally without the customer seeing notes.
Emails, Attachments & CC
Reply to customers via email, attach files, and add CC recipients.
SMS & Phone Calls
Send SMS from the case and log incoming calls as new cases.
Response Templates
Reuse common responses within a department or across the entire organization.
Your customers see you. Not your support system.
Desk is built for suppliers and agencies that want to provide professional support under their own brand.
The right sender for every reply
Each department can have its own brand profile. When you reply, the department name and logo appear—alongside a signature tailored to the person responding.
- Your logo and sender
- Department-specific brand profiles
- Signature with name, title, and contact details
- Same login as the rest of the platform
A clear experience for the customer too
The customer receives confirmation when the case is received, can track their own cases in the portal, and gets an email when you reply or change the status.
Customer sees their cases
No separate support login needed. The customer uses their usual portal, sees only their own cases, and can reply or reopen a case.
- Own cases in the same customer portal
- Confirmations and updates via email
- Reply and reopen cases
- Rate support responses
The contact form on the support page can also create cases directly in Desk.
More colleagues. No extra user licenses needed.
You can staff your support team as needed without each new support team member requiring an additional license cost.
No cost per user
Whether you're two, five, or twenty in your support team, Desk’s pricing doesn’t scale with the number of team members.
Same Desk. Entire team.
Built for those who help others
A shared support space for your team, a personalized experience for every customer.
Agencies and suppliers
Manage support for multiple customers from one inbox under your own brand.
Companies with multiple departments
Let different teams respond with their own department names, senders, and logos.
Your customers
A safe place to ask questions, track cases, and get answers without searching for the right support address.
Desk is part of Zethron
Handling tasks, providing help, and offering information go together—but each has its own clear space in the platform.
Desk
Tasks, departments, and customer responses.
Help Center
A dedicated space for help and guidance.
Knowledge Base
Articles and information for recurring questions.
Support Page
Contact details, operating hours, and contact forms.
See how easy Desk works?
We show your inbox, how you collaborate together, and how the customer experiences support under your own brand.